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General conditions


Your visit to lessoeurs.be and your access to this website are governed by the following conditions. By accessing and using lessoeurs.be, you agree to comply with all of the terms and conditions hereof. Any person(s) who purchase from or visit the lessoeurs.be website accepts and agrees to these conditions.


All sales prices mentioned on the Site include taxes, exclusive of the shipping costs. The shipping costs are determined during the buying process and communicated to the User, subject to the type of product, the total amount of purchased products and the chosen shipping method by the User. The final price total is in Euro and explicitly and clearly stated before the User confirms its purchase. The published price only refers to the written description of the products. The matching pictures are used purely as illustrations and can contain elements that are not included in the price. Les Soeurs has the right to change certain prices, including the shipping costs, at any moment whichever the motive, although there is an engagement to apply the published prices at the moment of the purchase by the User.


Occasionally, we may have just sold an item which you ordered, and have not had time to take it off our site. We apologize for any disappointment, but we will reach you to see if you would like a substitution or just a cancellation. Additionally, we reserve the right to not fulfil any order of an item listed in error.


Every visible damage and/or qualitative impairment of a product or other problems with for example the delivery has to be reported immediately, with the risk of losing any right, to the customer service department at the following address [email protected]


Legal warranty (only for customers)
Under the Act of September 21, 2004 of the customers ‘protection regarding sales of consumer goods, the customer has legal rights. Each article is subject to the legal warranty starting the date of purchase (if applicable delivery to) the first owner. Any commercial warranty leaves these rights without prejudice.

In order to invoke the warranty, the customers must be able to show a proof of purchase. For items that were purchased online and that were delivered to the customer’s given delivery address, the customer needs to contact the customer service department, ([email protected]), after which the customer will have to return the goods at his costs to Les Soeurs. The repair of an item doesn’t give the right of reimbursement. Every default needs to be reported within a month of detection. After which, every right for free repair or exchange will be voided. The (commercial and/or legal) warranty is never valid on defaults that were created because of accidents, negligence, falls, abnormal or incorrect usage, use of the item for other purposes it is intended for, changes or modifications made to the item, hard-handed usage, bad maintenance. It’s also not applicable on items with a shorter lifespan. The warranty is non-transferable. As soon as your order is transmitted to us, we are no longer able to change the delivery address. Standard deliveries on Belgian holidays will take an extra workday. Our couriers generally deliver from Monday till Friday. (We don’t consider Saturday and Sunday to be workdays.)

Waiver terms
The conditions of this article are only valid for customers who have purchased products on the Site.

The customer has the right to communicate to Les Soeurs that he renounces to the purchase, without payment of a penalty and without justification within the 30 days from order date. 

Customers, who wish to use their waiver right, have to contact the customer’s service within 30 days from order date and return the products at their expense to Les Soeurs, Industrieweg 100A, 3980 Tessenderlo, Belgium.

Will not be accepted as return in any case:

  • Used, dirty, damaged or incomplete products
  • Products made to size for the customer
  • Worn products and/or products where the label has been removed

Used and/or damaged goods
A return package that is not post aged enough will not be taken in reception by us. This consignment will be immediately returned to the sender. Any shipping costs shall be borne by the sender.
 Articles used and/or damaged, or the packaging of which is damaged or missing are also not accepted and will directly be returned to the sender. Any shipping costs shall be borne by the sender. If your order is delivered damaged, we ask you to notify us as soon as possible. This should be reported to the customer service, at the latest within 48 hours after delivery. Cost of a return shipment are entirely borne by the sender. Les Soeurs does not refund these.

  • The consignment should be appropriately posted and should contain a label with your return address.
  • The items must be sent back in the original packaging. The packaging should be complete and intact.
  • Articles must be undamaged and show no signs of being used. All articles will be thoroughly inspected when we receive them.

This site’s content, including text, logos, images, graphics, data, and software, is the exclusive property of Les Soeurs and is protected by all applicable laws. Photos and all other images may not be reproduced, transmitted or printed for any commercial purposes. The compilation of all-content on this site is the exclusive property of Les Soeurs.


Les Soeurs only assume responsibility for a shipment while the item(s) is/are in its possession. Upon delivery of the item to the shipping carrier of choice, the laws RPR Hasselt and regulations of the shipper become the regulating laws of the shipment. The risk of loss of the item passes to you upon delivery to the carrier. We will not be held responsible for lost or delayed shipments after delivery to the shipping. Les Soeurs will not be held responsible or liable in any way for its choice of shipping carrier.


Les Soeurs grants you access to use its site but prohibits downloading any content, information, images, logos, text, tags, or coding contained within the site. Doing so constitutes a violation of this site’s Terms and Conditions.


We at Les Soeurs are committed to protecting our customers’ privacy. We know that you are concerned about how your information is used and shared, and we appreciate your trust that we will do so carefully and sensibly. The following notice describes our privacy policy.

Information Collection and Use
www.lessoeurs.be is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. www.lessoeurs.be collects information from our users at several different points on the website.

Information That We Collect From Every Visitor
We collect anonymous cookie information about the site pages and items you view. This is not used with personally identifiable information (such as the name and address you give us when you place an order), but as aggregate information (group information) that helps us learn more about how people use and react to our site. We store information about the items you add to your cart so your cart selections are not lost between visits, but will not know who placed the items in the cart unless you send an order.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

Personal Information You Give Us
When you place an order, we will need your name, phone number, e-mail address, and mailing address so that we can process and contact you about the order, and to send you information that’s of interest. We will keep a record of this information and the items you purchase. This allows us to process and fulfill your orders and return requests, and to send you information that’s of interest.

When you visit www.lessoeurs.be or send us an e-mails, you consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Information Sharing
We do not exchange or share our customer e-mail addresses with third parties for marketing or promotional purposes. We must share information about your individual orders on a confidential basis as needed to obtain approval to charge your credit card, to verify your address, and to deliver your orders. We release account and other personal information when we believe release is appropriate to comply with the law; Court Order; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Les Soeurs, lessoeurs.be, our users, or others. This includes exchanging information with other companies and organizations for fraud protection, collecting unpaid purchase balances, and reducing credit risks. This protects you from price increases related to uncollected debt.

Please visit this Privacy Policy frequently, as our business may change, and we will update this policy to reflect those changes. By visiting our site you agree that we may collect and use information as stated in our Privacy Policy. If we change our Privacy Policy, we will post the changes on this page so you are always informed about what information we collect, how we use it, and under what circumstances we disclose it. Les Soeurs reserves the right to make changes to its site and its contents, including prices, descriptions and inventory, without notification to any user or customer, registered or unregistered.


The Les Soeurs customer service department is available through email at [email protected] or by mail at the following address: Industrieweg 100A, 3980 Tessenderlo, Belgium.


The shipping time in Belgium is around 1 to 2 business days; if longer the customer will be alerted immediately. The shipping time for international depends on the country of destination. All deliveries are traceable.


The Belgian law is applicable, with exception of the Terms of the International Privacy law about applicable law and with the regulations of Rome on international sales agreements regarding goods. If eventual conflicts the courts of Hasselt (Belgium) are solely competent.

These Terms and Conditions are not applicable to purchases through other points of distribution than the webshop.