Order deliveries may be impacted for a limited time due to busy times.

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Delivery terms

Delivery terms and conditions

Delivery terms and conditions

Once you have placed your order, we will process it and hand your parcel over to the carrier. If you are not at home when the courier delivers your parcel, they will leave a card explaining how and where you can pick up your parcel. Please note that we cannot change a delivery address once the order has been processed.

Bpost and GLS are our logistic partners for the fast and secure delivery of your parcel to your desired location. You can track your order at any time.

Status of your order

You will receive updates by e-mail on the status of your order. You can also access this information via your customer account. Do you have a question about your parcel? If so, please don’t hesitate to contact us. We are happy to help.

Delivery costs

Benelux

All orders in the Benelux as of €100 are shipped free of charge. Shipping costs for orders less than €100 are €4.95. Collection from a Les Soeurs store of your choice is free of charge.

Europe & the United Kingdom

Orders within Europe and the UK are shipped free of charge as of €200. Shipping costs for orders less than €200 are €9.95. Import duties and taxes levied by customs are the responsibility of the customer.

International

Orders outside Europe and the UK are shipped free of charge as of €250. Shipping costs for orders less than €250 are €19.95. Import duties and taxes levied by customs are the responsibility of the customer.

Delivery time

Les Soeurs makes every effort to deliver your order as quickly as possible. Delivery times do not take into account the preparation time, which varies between 24 and 48 hours (on weekdays). Preparation time may take up to four working days during busier periods of the year due to the higher number of orders.

Collection from a Les Soeurs store
7 to 10 working days
Collection from a Bpost collection point
3 to 5 working days
Home delivery in the Benelux
3 to 5 working days
Home delivery in Europe
3 to 7 working days
International home delivery
5 to 12 working days

Delivery times only serve as an indication. No rights can be derived from them.

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