Privacy policy
We at Les Soeurs are committed to protecting our customers’ privacy. We know that you are concerned about how your information is used and shared, and we appreciate your trust that we will do so carefully and sensibly. The following notice describes our privacy policy.
Information Collection and Use
www.lessoeurs.be is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. www.lessoeurs.be collects information from our users at several different points on the website.
Information That We Collect From Every Visitor
We collect anonymous cookie information about the site pages and items you view. This is not used with personally identifiable information (such as the name and address you give us when you place an order), but as aggregate information (group information) that helps us learn more about how people use and react to our site. We store information about the items you add to your cart so your cart selections are not lost between visits, but will not know who placed the items in the cart unless you send an order.
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
Personal Information You Give Us
When you place an order, we will need your name, phone number, e-mail address, and mailing address so that we can process and contact you about the order, and to send you information that’s of interest. We will keep a record of this information and the items you purchase. This allows us to process and fulfill your orders and return requests, and to send you information that’s of interest.
E-mail
When you visit www.lessoeurs.be or send us an e-mails, you consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Information Sharing
We do not exchange or share our customer e-mail addresses with third parties for marketing or promotional purposes. We must share information about your individual orders on a confidential basis as needed to obtain approval to charge your credit card, to verify your address, and to deliver your orders. We release account and other personal information when we believe release is appropriate to comply with the law; Court Order; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Les Soeurs, lessoeurs.be, our users, or others. This includes exchanging information with other companies and organizations for fraud protection, collecting unpaid purchase balances, and reducing credit risks. This protects you from price increases related to uncollected debt.
Modifications
Please visit this Privacy Policy frequently, as our business may change, and we will update this policy to reflect those changes. By visiting our site you agree that we may collect and use information as stated in our Privacy Policy. If we change our Privacy Policy, we will post the changes on this page so you are always informed about what information we collect, how we use it, and under what circumstances we disclose it. Les Soeurs reserves the right to make changes to its site and its contents, including prices, descriptions and inventory, without notification to any user or customer, registered or unregistered.
