Privacy Policy

Privacy policy

LES SOEURS puts your privacy first and aims to be completely transparent about how your personal data is collected and used. LES SOEURS undertakes to ensure compliance with all applicable data protection laws and regulations at all times.

When LES SOEURS collects and uses your personal data, it acts as a data controller. LES SOEURS is a company incorporated under Belgian law, registered under number 0636.879.729 and with its registered office at Kapelstraat 36, 3500 Hasselt, Belgium.

This Privacy Policy contains general information on the personal data we collect and how we collect, use and communicate that data, as well as information on the procedures we put in place to guarantee your right to privacy. In addition to this general Privacy Policy, specific guidelines may apply when you use online tools developed by LES SOEURS.

Please note that we reserve the right to amend this Privacy Policy. The most recent version of this Privacy Policy can be found on our website.

Data we collect

LES SOEURS collects, inter alia, the following personal data:

• Name
• Email address
• Date of birth
• Phone number
• Shipping address
• Billing address

We limit our demand for personal data to what is necessary to provide you with the products or services you have expressed an interest in.

You can access our website without having to provide us with any personal data. However, if you do not provide us with the requested data, we may not be able to provide you with services or the website may not function properly.

How do we use your personal data?

We may use your personal data for the following purposes:

• Provision and delivery of products purchased by you
• Processing your request for information
• Provision of other services requested by you
• Providing access to online tools developed by us
• Sending our newsletter or information
• Comply with legal requirements or other mandatory obligations
• Improve our services and manage the content of our website
• Analysing website traffic

We therefore only process your personal data (i) for the fulfilment of our legal obligations or (ii) when we have a legitimate interest to do so and your right to privacy protection is not violated in the process.

With whom do we share your personal data?

LES SOEURS may share your personal data with third parties who provide services on our behalf. These third parties only have access to your personal data to the extent necessary for their services. We make every effort to ensure that these third parties respect our privacy standards at all times, as well as data protection laws and regulations.

We may also disclose your personal data to third parties, including law enforcement agencies, when we are required to do so by law, e.g. in the fight against money laundering.

LES SOEURS does not transfer your personal data outside the EEA.

Our website may contain links to other websites not operated by LES SOEURS. LES SOEURS is not responsible for privacy measures or the content of these websites.

Your rights

Under certain conditions, you are entitled to:

• Requesting a copy of your personal data
• Improve your personal data
• Requesting the erasure of personal data
• Object to the processing of your personal data (e.g. for marketing purposes)
• Withdraw your consent at any time (e.g. cancel our newsletter)

Any requests, complaints or queries can be addressed to LES SOEURS via e-mail to [email protected]. We will investigate your requests, complaints or questions and reply to you in a timely manner. You can also file a complaint with the Belgian Data Protection Authority if you are not satisfied with the way we handle your personal data.

How do we protect your personal data?
LES SOEURS is fully committed to protecting your personal data by taking appropriate organisational and technical measures against unauthorised access, unlawful destruction or accidental loss of the data.

Contact

If you have any questions or recommendations regarding this Privacy Policy, please email [email protected].