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Return policy

Return policy

Of course we hope that you are satisfied with your purchase, but if there is a reason why this is not the case, you have 30 days from order date to return your order to us. Upon receipt we will ensure that you receive a refund if the items are in perfect condition and in the original packaging.

Returns via post

  1. Fill in the return form at the bottom of your invoice.
  2. Pack the items in the original packaging or another solid packaging. Add the original invoice with your return form to the package. Close the package and tape it securely.
  3. Send the package to: Les Soeurs Retours, Industrieweg 100 A, 3980 Tessenderlo, Belgium.
    The costs for returning your order are for your account. We recommend that you keep a proof of shipment with the tracking information with you, because if your returned package is lost on the way, it is not our responsibility.

Returns in store

You can also return your package free of charge in one of our stores. Do not forget to bring your invoice.

Refund

Once your return has been received and approved, we will send you an email to notify you of your refund. Your refund will then be processed and the amount due will be refunded on the same account as the one you paid your order with.

Damaged or lost package

Les Soeurs is not liable for loss, damage or theft during shipment of your return package.

In the case of an online purchase, the product remains at the merchant's risk until you take delivery of the product. A return process is therefore no longer within our reach, so damage or loss of a return is at the customer's own risk and responsibility.

Do you have any questions or comments? Do not hesitate to contact us. We are happy to help you.